Privacy Policy
This privacy policy explains how Master Sound & Image collects, uses, and protects your personal data when you use our online platform and services. Master Sound & Image is committed to respecting your privacy and protecting your personal information in compliance with applicable data protection laws, including the Lei Geral de Proteção de Dados (LGPD) and principles derived from the General Data Protection Regulation (GDPR).
1. Information We Collect
We collect personal data to provide and improve our services. The types of data we collect depend on how you interact with our site and the services you use.
**Information You Provide Directly:** This includes information you give us when you create an account, place an order, rent equipment, request a repair, subscribe to communications, or contact us. This may include your name, shipping and billing address, telephone number, email address, payment information, and details about your inquiries or service requests.
**Information Collected Automatically:** When you visit our site, we may automatically collect certain information about your device and browsing activity. This includes your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of visits. This data helps us understand how our users navigate our site and allows us to improve user experience.
**Information from Other Sources:** We may receive information about you from third-party service providers involved in order fulfillment, payment processing, or marketing, consistent with this policy and applicable law.
2. How We Use Your Information
We use the collected information for various purposes:
To process and fulfill your orders, including managing payments, shipping, and returns.
To provide and manage services you request, such as equipment rental, repair services, or consultation.
To communicate with you about your orders, services, inquiries, and important updates.
To improve and personalize your experience on our site, including presenting products and services tailored to your interests.
To operate, maintain, and improve our online platform and services.
To detect and prevent fraud and other illegal activities.
To comply with legal obligations and enforce our terms and conditions.
We process your personal data based on legal grounds, including:
The necessity to perform a contract with you or take steps at your request before entering a contract (e.g., processing your order).
Our legitimate interests in operating and improving our business, provided these interests do not override your fundamental rights and freedoms.
Your consent, where applicable (e.g., for certain marketing communications).
Compliance with a legal obligation.
3. Sharing Your Information
We do not sell your personal data to third parties. We may share your information only with trusted third parties when necessary to provide our services:
**Service Providers:** We share information with companies that perform services on our behalf, such as payment processors, shipping companies, and IT service providers. These providers are required to protect your data and use it only for the purposes for which it was shared.
**Legal Requirements:** We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government request).
**Business Transfers:** In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. While we strive to protect your information, no security system is impenetrable, and we cannot guarantee the absolute security of your data.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period varies depending on the type of data and the purpose of processing.
6. Your Data Protection Rights
Under applicable data protection laws, you have certain rights regarding your personal data:
**Right to Access:** You have the right to request access to your personal data and obtain information about how we process it.
**Right to Rectification:** You have the right to request correction of inaccurate or incomplete personal data we hold about you.
**Right to Erasure:** You have the right to request the deletion of your personal data under certain circumstances.
**Right to Restriction of Processing:** You have the right to request that we restrict the processing of your personal data under certain conditions.
**Right to Object to Processing:** You have the right to object to the processing of your personal data under certain circumstances, particularly where the processing is based on legitimate interests or for direct marketing purposes.
**Right to Data Portability:** You have the right to receive your personal data in a structured, commonly used, and machine-readable format and transmit it to another controller, where technically feasible and based on specific processing grounds.
**Right to Withdraw Consent:** If we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the information provided below. We may require you to verify your identity before responding to your request.
7. Cookies and Similar Technologies
Our site uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. You can manage your cookie preferences through your browser settings.
8. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children without parental consent.
9. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page, and the revised policy will take effect upon posting.
10. Contact Us
If you have any questions about this privacy policy or our data practices, you may contact Master Sound & Image at the following address:
Master Sound & Image
109 Rua Siqueira Campos, Suite 301
Rio de Janeiro, RJ, 22031-001
Brazil